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Customer Service

Questions - If you have any questions about an order you have placed, inquiries about product, feedback on site performance, or any other questions about the site, Please send an Email to: support@plantsoak.com

Order Processing – Orders are processed and ship within 24 hours of receiving your order on normal business days Monday through Friday (excluding holidays) .

 


Shipping

USPS – We use USPS as our preferred carrier.  All orders ship at a flat rate and ship using 2 day service and includes a tracking number.

Local Pick Up - If you are local to the Finger Lakes Region and prefer to pick up you order, select local pick up at checkout and we will contact you when your order is ready for pick up.